Question 1

Do you provide personal care?

Accepted Answer

No. Carbim Haven provides companionship and non-regulated support services only. We do not offer personal care, nursing or medical services.

Question 2

Are companions DBS checked?

Accepted Answer

Yes. All companions undergo enhanced background checks, identity verification and reference checks before joining our team.

Question 3

Can family members arrange services?

Accepted Answer

Absolutely. We regularly work with families, adult children, carers and guardians to arrange and manage support.

Question 4

Is there a minimum booking?

Accepted Answer

A minimum visit duration may apply depending on your location and the type of support requested. We'll confirm this during your consultation.

Question 5

Which areas do you cover?

Accepted Answer

We support clients across Kent, London and the wider South East of England. Please contact us to confirm availability for your area.

Question 6

How do you match a companion?

Accepted Answer

We listen carefully to interests, preferences and routines, then match a companion whose personality and availability best fit.

Question 7

Are you insured?

Accepted Answer

Yes. Carbim Haven is fully insured for the services we provide.

Question 8

How are payments handled?

Accepted Answer

We invoice weekly or monthly by arrangement. Payment terms are explained clearly in your service agreement.

Your questions, answered.